Service OverviewOutline of the services included with your monthly fee

Account Manager

You will be assigned a dedicated account manager who provides assistance to users with day-to-day computing needs.

Unit Pricing

Our fees are based on the number of servers and workstations, so you should not expect to pay more than the set fee on a typical month.

Help Desk Support

Each workstation receives 0.5 hrs of support per month.
(e.g.)   20 workstations  x  0.5 hrs  =  10 hrs total for the month.

• - Unused hours can be applied to any workstation.
• - Unused hours are rolled-over for up to 3 months.

Proactive Maintenance

Monitoring software is installed on each computer, alerting us by email if any of the following items require attention. 

Workstations - Backup - Antivirus - Security updates - Available disk space - Disk defragmentation

Servers Includes all items with workstations plus - Physical disk health - Temperature - Power supply - Fan speed - Backup battery - Memory integrity - CPU/Memory/Disk performance

System Recovery Assurance

At Relion Support, we stand behind our work.  You will never incur overage fees from a system crash even if you run out of your pre-paid hours.

Auditing

We perform annual audits to make sure that your computer network conforms to industry standards and provide recommendations for necessary upgrades.

Vendor Management

If you need someone to "speak the language" to your other technology vendors, we are here for you.

Bundled Security Software

Anti-virus, backup, and firewall software are provided for each computer so that your data is kept safe. Content filtering is also included to prevent inappropriate web surfing during business hours.