Service OverviewDescription of service types
Same day phone support
You will be assigned a dedicated IT Professional who is reachable by direct line to quickly address your issues.
Server Monitoring
Our monitoring software alerts us if there is an issue such as backup failure or low disk space. ServerAssuranceTM program guarantees that your servers are in top shape, or we cover the cost of labor resulting from problems. Click here for details.
Scheduled Maintenance
We provide regular onsite visits to address ongoing issues and also spend time getting to know your business. The more we spend time with you, the better we will able to understand your needs.
Emergency Support
For issues that require immediate attention, we offer 1 hr emergency response 7 days a week, between the hours of 7am - 11pm. We will drop everything and work on your issue right away.
Training
Rather than fixing the same issues day after day, our goal is to get everyone trained with the basics. A well trained workforce is more likely to appreciate technology. This makes everyone happy, including us.
Documentation
Every service we perform is tracked in our ticketing system and documented in your monthly invoice. We also provide a custom website where we document your passwords, licenses, and warranty information. You will never be kept in the dark!
Long Term PlanningDescription of service cycle
Auditing
We perform annual audits to ensure that your computer network conforms with industry best practice. You will be presented with a formal set of recommendations if improvements are necessary.
Upgrades
We plan and implement necessary improvements recommended during the audit. All work is done after-hours to minimize downtime.
Change Management
Once everything is in place, we avoid making any disruptive changes until the next audit. A systematic approach to phasing in new technology the key to reliability.